Win - Win method
In Venis Projects we have applied the ‘win-win method’ for each of these variables, allowing us to guarantee excellence.
The main aim of Venis Projects is to help you to achieve success because we know that’s the only way that we will also grow.
This is what we call the “win-win” method or, to put it another way, a work philosophy based on the synergy between the customer and the company, allowing us to optimize the resources and maximize the return from each project.
Our aim is to provide professionals with innovative ceramic products and a technical support and assistance service throughout the life cycle of the project until its subsequent completion.
We want to be your guide to success.
After - sales
With over 970 service centers spread across the world and an extensive commercial network, Venis Projects guarantees a personalized and exclusive service for each customer. The professional can receive assistance in any of these sites from a team of experts with extensive experience in the sector.
Venis Projects’ team of experts will immediately make an initial proposal of materials, according to the technical performance and certifications required by the project, along with a schedule for completion. The professional can request delivery of the samples and access to digital tools such as the Presto catalog or the BIM files.
Venis Projects follows an individual approach to each project and prepares a quotation that is tailored to the customer as quickly as possible.
Besides, the same salesperson will offer you the chance to join the exclusive programs offered by the Porcelanosa Group.
We have a quality control method for each ceramic piece, ensuring that every tile that is manufactured is inspected and validated before it is packed and then stored. When the product leaves the logistical center, the customer receives confirmation and they can start tracking their delivery.
Sustainability is an essential part of the win-win method. The company chooses to protect the environment by producing environmentally friendly collections and different measures that help professionals to obtain different environmental certificates for their projects, such as the BREEAM, LEED or VERDE seals.
Venis Projects has its own logistical center that covers an area of 40,700 square meters and has an automated system that allows us control the whole storage process. Additionally, by using cutting-edge technology, the logistical center can ensure the proper delivery of the ceramic tiles and prevent any tampering.
Venis Projects will carefully monitor the project to ensure that every phase or stage of it is progressing as scheduled. This also allows us to detect any incidents that may arise and resolve them as quickly as possible
sales - service
The win-win program includes the design of a joint marketing strategy between the customer and the company, to help promote the project. Among other activities, there will be a photo shoot of the project, which will be published on digital media.